SHIPPING

This Shipping Policy outlines our shipping procedures and timelines for digital, physical, produce-on-demand, and print-on-demand products. We aim to provide clear expectations for our customers in Australia and worldwide. All shipments comply with Australian Consumer Law (ACL) requirements.

1. General Information

  • Order Processing: Orders are processed within 1–3 business days for standard physical products. Print-on-demand and produce-on-demand products require 2–7 business days for production before shipping, depending on the product complexity. Digital products are delivered instantly or within 24 hours.

  • Business Days: Monday to Friday, excluding Australian public holidays.

  • Carrier: We use trusted carriers (e.g., Australia Post for domestic, DHL or FedEx for international) to ensure reliable delivery. Carrier selection depends on the destination and product type.

  • Tracking: Tracking information is provided via email for all physical, print-on-demand, and produce-on-demand orders once shipped.

2. Domestic Shipping (Australia)

  • Standard Physical Products:

    • Delivery Time: 3–7 business days after processing, depending on location (e.g., metro vs. regional areas).

    • Cost: please go to the website to check the updated information https://auspost.com.au/ .

    • Locations: We ship to all Australian states and territories, including remote areas (additional fees may apply for remote locations).

  • Print-on-Demand Products:

    • Production Time: 2–5 business days before shipping, leveraging local fulfillment centers in Australia for faster delivery.

    • Delivery Time: 3–5 business days after production (express shipping available in major cities).

    • Cost: please go to the website to check the updated information https://auspost.com.au/ , depending on product size and weight.

  • Produce-on-Demand Products:

    • Production Time: 3–7 business days before shipping, due to custom manufacturing (e.g., furniture or jewelry).

    • Delivery Time: 5–10 business days after production, depending on product size and location.

    • Cost: please go to the website to check the updated information https://auspost.com.au/, varies by product dimensions and weight.

  • Digital Products:

    • Delivery: Instant download via email or customer account upon order confirmation, typically within minutes. If delays occur, delivery is guaranteed within 24 hours.

    • Cost: Free (no shipping fees).

3. International Shipping

  • Standard Physical Products:

    • Delivery Time: 7–15 business days after processing, depending on destination (e.g., US, UK, Europe, Asia). Customs delays may extend delivery.

    • Cost: Calculated at checkout based on weight, destination, and carrier. Please go to the website to for the updated information https://auspost.com.au/

  • Print-on-Demand Products:

    • Production Time: 2–5 business days before shipping, using global fulfillment centers to minimize transit time.

    • Delivery Time: 5–12 business days after production, depending on destination.

    • Cost: Please go to the website to for the updated information https://auspost.com.au/

  • Produce-on-Demand Products:

    • Production Time: 3–7 business days before shipping, due to custom manufacturing.

    • Delivery Time: 10–20 business days after production, depending on destination and customs processing.

    • Cost: Please go to the website to for the updated information https://auspost.com.au/. varies by product size, weight, and destination.

  • Digital Products:

    • Delivery: Instant download via email or customer account, worldwide, within minutes of order confirmation (or within 24 hours if delays occur).

    • Cost: Free (no shipping fees).

  • Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country. We recommend checking local regulations before ordering.

4. Product-Specific Notes

  • Digital Products: Delivered electronically (e.g., PDFs, software, or digital art) via a secure download link. Ensure your email and account details are correct to receive access. No physical shipping is involved.

  • Physical Products: Standard, non-customized goods (e.g., pre-made accessories or electronics) are shipped from our Australian warehouse or partner facilities.

  • Print-on-Demand Products: Custom-designed items (e.g., apparel, posters) are printed to order, often using local or regional fulfillment centers to reduce shipping times.

  • Produce-on-Demand Products: Custom-made goods (e.g., furniture, jewelry) are manufactured from scratch based on your specifications, requiring longer production times due to their bespoke nature.

5. Lost or Delayed Shipments

  • Domestic: If tracking shows no updates for 10 business days, contact us at support@notionbeast.com. We will investigate and may offer a replacement or refund.

  • International: If tracking shows no updates for 15 business days, contact us for assistance. We are not responsible for delays due to customs or carrier issues, but we will work with you to resolve significant delays.

  • Returns for Lost/Damaged Items: If a product is lost or arrives damaged, refer to our Return and Refund Policy for details.

6. Holiday Shipping

  • Peak Season: During holiday seasons, shipping times may be extended due to increased order volumes and carrier capacity limits. We recommend placing orders early to avoid delays.

7. Important Notes

  • Shipping Address: Ensure your shipping address is accurate at checkout. We are not responsible for delays or non-delivery due to incorrect addresses.

  • Carrier Delays: We are not liable for delays caused by carriers, customs, or unforeseen events (e.g., natural disasters). We will assist in tracking and resolving issues.

  • Contact: For shipping inquiries, email us at support@notionbeast.com with your order number.

Last Updated: June 30, 2025

RETURNS

Please check our Return and Refund Policy